Returns & Refunds

Returns and exchanges

As stated in our FormLisbon Etsy listings, we do not offer voluntary returns or exchanges for change of mind, except where applicable law requires otherwise.

Please contact us if you have any problems with your order.

Statutory consumer rights

Nothing in this policy limits your statutory rights. Where applicable, consumers purchasing online from Form Lisbon have a legal right to withdraw from the contract within 14 days after receiving their goods, without giving a reason, subject to statutory exceptions.

To exercise a right of withdrawal, please notify us of your decision before the applicable deadline using our contact page. We will provide return instructions. Unless the law or our agreement provides otherwise, customers bear the direct cost of returning goods when they have been informed of this obligation before purchasing.

Where a valid statutory withdrawal applies, refunds are processed in accordance with applicable consumer law, including rules regarding standard outbound delivery charges and the timing of reimbursement. We may withhold reimbursement until we receive the goods or satisfactory proof that they were returned, where permitted by law.

Goods damaged in transit or not conforming to the contract may be covered by additional statutory remedies. Please contact us promptly with your order details and photographs, where relevant.

Vintage condition

We sell vintage and pre-owned items. Signs of age and wear that are accurately described and pictured in the listing form part of the disclosed condition of each piece. This does not exclude statutory consumer protections.